# Cleaning plan and the Cleaning role

The **cleaning plan** shows your cleaning team what happens in the next days: who leaves and who arrives, in which property, at what time and on which flight. The **Cleaning** role lets a cleaner sign in and see only this page — no guest contacts, payments or settings.

## What the plan shows

Open the **Cleaning** tab in the dashboard. For the next 7 days (or 3, 14 or 31), every check-out and check-in is listed, grouped by day:

| Column | What it shows |
|---|---|
| Time | Check-in: the arrival time the guest chose in the [online check-in](/docs/guest-experience), otherwise the check-in time (including a paid [early check-in](/docs/early-check-in-late-check-out)). Check-out: the departure time the guest gave, otherwise the check-out time (including a paid late check-out). Below it you see whether the guest gave the time or it is the planned time. |
| What | Check-in or check-out; **Same-day turnover** when someone leaves and someone arrives in the same property that day |
| Property | Name, apartment number and address |
| Guests | First name and initial, adults and under-18s, number of nights |
| Flight | Arrival or departure flight, if known |
| Online check-in | Whether the guest has completed it |
| Booking | The internal booking reference |

On each day, check-outs come before check-ins.

## Sort and filter

- **Sort** by *Day and time* (default), *Time of day* (for example all arrivals by their arrival time), *Property* or *Check-out / check-in*. Click a column header to sort by it; click again to reverse.
- **Filter** by property and by *Check-outs* or *Check-ins* only.
- **Download CSV** for a spreadsheet, or **Print** a paper list for the team.

The plan updates every 5 minutes. Your choices are remembered on the device.

## Give your cleaning team access

1. Open **Settings → Users & roles → Add user**.
2. Enter the cleaner's name and email (or a username), and choose the role **Cleaning**.
3. The cleaner signs in on the dashboard address — on the phone it can be installed like an app. They see only the **Cleaning** tab.

A cleaner can't see guest emails, phone numbers, payments, door codes or settings. Staff, Viewer, Manager and Owner see the cleaning plan too.

## Departure times from guests

The online check-in asks guests, optionally, when they plan to leave and their departure flight. Switch this off under **Settings → Check-in form → Ask for the planned departure time and flight**. A guest's departure time after the check-out time is not used; the check-out time counts.

## Frequently asked questions

### Does an inactive property still appear?

Yes, as long as it has stays that were booked before it was switched off — they still need cleaning. [Inactive properties](/docs/properties-and-guide-editor#property-settings) without stays are not listed.

### Can the plan be read by our cleaning company's software?

Yes: `GET /api/v1/cleaning` in the [REST API](/api/docs) with an API key of the Cleaning role, or through an [AI agent](/docs/ai-agent-mcp).