Guests & stays · for tenants
Guest messages and review requests
An automatic message timeline — before arrival, arrival day, evening before check-out, review request — sent via the booking chat or email, with private feedback for low ratings.
Guestbud can send four messages to every guest at the right moment, in your own words, and ask for a review after the stay. Guests who loved it are sent to your Airbnb, Booking.com or Google review page; guests who were less happy reach you privately first.
The timeline is off by default.
The four steps #
| Step | Default timing | Purpose |
|---|---|---|
| Before arrival | 3 days before check-in, 10:00 | Complete the online check-in — skipped when everything is done |
| Arrival day | 09:00 on check-in day | Door code, Wi-Fi and directions are ready |
| Evening before check-out | 18:00 the day before | Check-out time and checklist |
| Review request | 1 day after check-out, 11:00 | “How was your stay?” |
Times are in the property's time zone.
Set it up #
- Open Settings → Guest messages.
- Tick Send the guest message timeline.
- For each step choose whether it is on, the days, the time and the channel:
- Booking chat — the Airbnb, Booking.com or Vrbo conversation via Hostaway, Channex or RentalsUnited;
- Email — to the guest's email address;
- Both — chat when the booking has one, otherwise email.
- Edit the subject and message. Placeholders:
{firstName}{property}{link}{checkInDate}{checkInTime}{checkOutDate}{checkOutTime}{host}. - Under Review links check the Airbnb and Booking.com links and add a Google (all properties) link — or a Google review link per property in the Guide editor.
- Set Ask for a public review from — 4 stars by default — and the Thank-you text shown with the review links.
- Click Send test to me to receive a real message filled with one of your bookings, then Save.
How the review request works #
The review message links to a page in the guest's stay guide where the guest taps 1–5 stars and can add a comment.
- At or above your threshold — the guest sees your thank-you text and the review link for the channel they booked on (Airbnb, Booking.com) or Google for direct bookings.
- Below your threshold — no review link. The rating and comment are sent to you by email and as a phone notification, so you can respond before the guest writes a public review.
Every rating is stored on the booking, shown as the average rating in Statistics and sent as the feedback.received webhook.
Safe to switch on #
- Each step is sent once per booking.
- A step is only sent within 12 hours of its moment — turning the timeline on never messages guests of past stays.
- Cancelled bookings receive nothing; the before-arrival message is skipped when the check-in and payments are complete.
Frequently asked questions #
Does Guestbud write reviews for guests? #
No. Guests write their review themselves on the platform. Guestbud only asks at the right moment and shows the right link.
Can I send the messages only by email? #
Yes — set the channel of each step to Email.
Where do I see what was sent? #
In the booking drawer under Messages, and in the activity log.