Feature · automation
Automatic guest messages — and more good reviews
Four moments, sent through the Airbnb or Booking.com chat or by email, in your own words. After check-out guests rate the stay in one tap: four or five stars and they get your review link; fewer and their comment comes privately to you first.
The timeline
- Before arrival (e.g. 3 days): complete the online check-in — skipped when it is done
- Arrival day: door code, Wi-Fi and directions are ready
- Evening before check-out: time and checklist
- After check-out: “How was your stay?”
Review requests that protect your rating
Guests rate 1–5 stars on a page in their stay guide. At or above your threshold they see your Airbnb, Booking.com or Google review link; below it, the comment goes privately to you by email and phone notification so you can fix things first.
Fully configurable
Each step on or off, timing, channel (booking chat, email or both) and wording with placeholders like {firstName}, {checkInTime} and {link}. “Send test to me” shows the real message filled with a booking.
Safe to switch on
Off by default. Each message is sent once per booking and only near its moment — turning it on never floods guests of past stays.
Frequently asked questions
Does it work for Airbnb guests who share no email?
Yes. Messages go through the Airbnb or Booking.com chat via Hostaway, Channex or RentalsUnited, with email as the fallback.
Does Guestbud post reviews for guests?
No. Guests write their review themselves on the platform; Guestbud only asks at the right moment and shows the right link.
Can I see the ratings?
Yes — on each booking, as an average in Statistics, and as the feedback.received webhook for your own systems.
Read the manuals
- Guest messages and review requestsAn automatic message timeline — before arrival, arrival day, evening before check-out, review request — sent via the booking chat or email, with private feedback for low ratings.
- Email and notificationsEmails guests and hosts receive, automatic portal-link invitations, sender settings — and messages to guests in the Airbnb or Booking.com chat.
- WebhooksReceive signed real-time events — bookings, check-ins, payments, unlocked stays, extras and guest messages — and verify the HMAC-SHA256 signature.
Reviewed 27 October 2026 by the Guestbud team, Aloaha Limited.