Guests & stays · for tenants
Cleaning plan and the Cleaning role
Every check-in and check-out of the next days with the arrival and departure times guests gave, flights and same-day turnovers — and a Cleaning role that sees only this.
The cleaning plan shows your cleaning team what happens in the next days: who leaves and who arrives, in which property, at what time and on which flight. The Cleaning role lets a cleaner sign in and see only this page — no guest contacts, payments or settings.
What the plan shows #
Open the Cleaning tab in the dashboard. For the next 7 days (or 3, 14 or 31), every check-out and check-in is listed, grouped by day:
| Column | What it shows |
|---|---|
| Time | Check-in: the arrival time the guest chose in the online check-in, otherwise the check-in time (including a paid early check-in). Check-out: the departure time the guest gave, otherwise the check-out time (including a paid late check-out). Below it you see whether the guest gave the time or it is the planned time. |
| What | Check-in or check-out; Same-day turnover when someone leaves and someone arrives in the same property that day |
| Property | Name, apartment number and address |
| Guests | First name and initial, adults and under-18s, number of nights |
| Flight | Arrival or departure flight, if known |
| Online check-in | Whether the guest has completed it |
| Booking | The internal booking reference |
On each day, check-outs come before check-ins.
Sort and filter #
- Sort by Day and time (default), Time of day (for example all arrivals by their arrival time), Property or Check-out / check-in. Click a column header to sort by it; click again to reverse.
- Filter by property and by Check-outs or Check-ins only.
- Download CSV for a spreadsheet, or Print a paper list for the team.
The plan updates every 5 minutes. Your choices are remembered on the device.
Give your cleaning team access #
- Open Settings → Users & roles → Add user.
- Enter the cleaner's name and email (or a username), and choose the role Cleaning.
- The cleaner signs in on the dashboard address — on the phone it can be installed like an app. They see only the Cleaning tab.
A cleaner can't see guest emails, phone numbers, payments, door codes or settings. Staff, Viewer, Manager and Owner see the cleaning plan too.
Departure times from guests #
The online check-in asks guests, optionally, when they plan to leave and their departure flight. Switch this off under Settings → Check-in form → Ask for the planned departure time and flight. A guest's departure time after the check-out time is not used; the check-out time counts.
Frequently asked questions #
Does an inactive property still appear? #
Yes, as long as it has stays that were booked before it was switched off — they still need cleaning. Inactive properties without stays are not listed.
Can the plan be read by our cleaning company's software? #
Yes: GET /api/v1/cleaning in the REST API with an API key of the Cleaning role, or through an AI agent.